Frequently Asked Questions
Q1: What is your Shipping and Handling S/H policy?
Our subsidized S/H rate is fixed regardless of quantity and regardless of how you combine / mix and match your purchase.
S/H is $8 for all US customers via USPS.
For bulk purchase, please note:
FREE USPS Priority delivery (for US orders above $150)
FREE FEDEX Ground delivery (for US orders above $200)
FREE EMS / FEDEX / DHL delivery (for Canadian orders above $500)
FREE EMS / FEDEX / DHL delivery (for non-US/non-Canadian orders above $1000)
Note: The above S/H applies ONLY if you buy from this website. It does NOT apply to our listings at eBay.
Q2: Payment method?
We only accept:
- Paypal (payment from unconfirmed mailing address will be rejected). We may give exception if your paypal address contains a legitimate business address and you provide us the link to your company's website. If you use Paypal, we can ship to PO Box as long as it has a confirmed mailing address. If you want us to ship via FEDEX, please provide a street address because FEDEX does not ship to PO Box.
- Major Credit Card such as Visa / Master Card / American Express
- Money Order preferably from www.auctionpayments.com
- Cashiers Check
- Personal Check
(Only if you have contacted us in advance)
- Email us if you have problem. WE can help to solve your payment problem.
Q3: What is your refund policy?
REFUND POLICY:
1. FOR DEFECTIVE ITEM , WE ACCEPT REFUND OR REPLACEMENT OF WITHIN 30 DAYS OF PURCHASE. THE SHIPPING AND HANDLING FEE IS NOT REFUNDABLE. WE ARE ONLY RESPONSIBLE FOR THE SHIPPING FEE ASSOCIATED WITH REPLACEMENT OF DEFECTIVE ITEM. ITEM MUST BE RETURNED IN ORIGINAL CONDITION RECEIVED
2. FOR NON-DEFECTIVE ITEM, WE OFFER REPLACEMENT FOR OTHER ITEMS OF SIMILAR VALUE WITHIN 30 DAYS OF PURCHASE. HOWEVER, BUYER NEEDS TO PAY FOR THE SHIPPING AND HANDLING FEE THAT WILL BE INCURRED FOR THE RETURN PACKAGE AND REPLACEMENT. ITEM MUST BE RETURNED IN ORIGINAL CONDITION RECEIVED
3. FOR NON-DEFECTIVE ITEM, IF BUYER INSIST ON REFUND, WE OFFER REFUND WITH A 20% RESTOCKING FEE ON THE RETURNED ITEM WITHIN 30 DAYS OF PURCHASE. THE SHIPPING AND HANDLING FEE IS NON REFUNDABLE. THE COST FOR RETURNING THE ITEM(S) SHALL BE BORNE BY YOU. ITEM MUST BE RETURNED IN ORIGINAL CONDITION RECEIVED
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